Contact information
Questions about an order, product, shipping, return, or refund? Contact Apex Heat using one of the options below. Our customer-support team will respond as quickly as possible.
Email Support
info@apexheat.co
We typically respond within one business day.
Phone Support
601-647-2673
Phone support is available during our regular business hours. If we are unable to answer, please leave a voicemail with your name, telephone number, order number if applicable, and the reason for your call.
Contact Form
Prefer to send a message online?
Open the Contact Form
Support Hours
Monday–Friday: 9:00 AM–5:00 PM Central Time
Closed on weekends and recognized holidays.
Limited monitoring may be available outside regular business hours for urgent order issues, but a response is not guaranteed until the next business day.
Information to Include
To help us respond efficiently, please include:
- Your full name
- Your email address or telephone number
- Your order number, if applicable
- A brief description of your question or concern
- Relevant photographs or video for damaged, defective, incomplete, or incorrect items
For your security, do not send passwords, Social Security numbers, complete payment-card numbers, or card security codes through email, voicemail, or the contact form.