Shipping policy
Shipping Policy
Last updated: 12-18-25
Apex Heat is an independent retailer of heated apparel, gear, and accessories. Apex Heat is the seller of record for all purchases. Orders are fulfilled and shipped directly by the manufacturer or our authorized brand partners. Shipping costs and delivery estimates are displayed at checkout.
Some products are fulfilled and shipped directly from our authorized brand partners to ensure product authenticity and efficient delivery.
Order Processing
In-stock orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays begin processing on the next business day.
Pre-order or backordered items ship once inventory becomes available.
Shipping & Fulfillment
Products sold on Apex Heat are shipped directly from the manufacturer or authorized brand partners. Fulfillment locations and shipping methods may vary by product.
Shipping methods, costs, and estimated delivery times are displayed at checkout based on destination and product availability.
Delivery Estimates
Delivery timeframes are carrier estimates and may vary due to destination, carrier operations, weather conditions, or seasonal demand.
Once an order is transferred to the carrier, delivery timing is managed by the carrier. Apex Heat will assist with tracking or delivery inquiries when needed.
Tracking & Delivery Issues
Tracking information is provided by email once an order ships.
If an order is delayed, lost, or arrives damaged, customers should contact Apex Heat promptly so we can assist with resolution.
Orders experiencing unresolved delays prior to shipment may be eligible for cancellation or refund.
International Shipping
International shipping is available where supported. Customs duties, taxes, and import fees are the responsibility of the customer.
These charges are determined by the destination country and are not included in checkout totals.
Shipping Restrictions
Some locations may have limited shipping availability. Apex Heat reserves the right to cancel orders where delivery cannot be reasonably supported.
Shipping Costs
Shipping costs are calculated at checkout based on order details and destination.
Order Changes & Cancellations
Orders may not be modified once fulfillment has begun.
Customers may request cancellation prior to shipment. If shipment has not occurred, refunds will be issued to the original payment method.
Contact
For shipping or delivery questions, contact us at:
Email: info@apexheat.co