Shipping policy
Apex Heat is an independent online retailer offering heating and cooling products, heated and cooling apparel, portable charging equipment, outdoor gear, and related accessories. Apex Heat is the seller of record for purchases made through apexheat.co.
Depending on the product, an order may be fulfilled by Apex Heat, the product manufacturer, an authorized distributor, or an approved brand or fulfillment partner. This model allows us to offer a wider selection of authentic products from multiple fulfillment locations.
Available shipping methods, estimated delivery timeframes, and applicable shipping charges are displayed before the customer completes checkout.
Order Processing
In-stock orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days do not include weekends or recognized holidays. Orders placed on weekends or holidays will generally begin processing on the next business day.
Processing times may vary depending on the product, warehouse, manufacturer, fulfillment partner, inventory availability, payment verification, or seasonal demand.
Products identified as pre-order or backordered will ship when inventory becomes available. Any estimated availability date is subject to change unless expressly guaranteed in writing.
Shipping and Fulfillment
Products may ship from different warehouses or fulfillment locations. An order containing products supplied by more than one fulfillment partner may arrive in multiple shipments.
Separate shipments may have different tracking numbers, carriers, delivery dates, or shipping confirmation emails. Receiving only part of an order does not necessarily mean that the remaining items are missing.
Shipping methods and carriers are selected based on the product, destination, warehouse availability, carrier requirements, and fulfillment-partner policies.
Delivery Estimates
Delivery dates and timeframes displayed on a product page, during checkout, in an order confirmation, or through a tracking service are estimates. They are not guaranteed unless a specific guaranteed-delivery service is expressly identified.
Delivery may be affected by the destination, carrier operations, weather, inventory changes, holidays, seasonal demand, address problems, customs processing, or other circumstances outside the reasonable control of Apex Heat.
Once a shipment has been transferred to the carrier, transportation and final delivery are managed by that carrier. Apex Heat will make reasonable efforts to assist customers with tracking and delivery concerns but cannot guarantee a carrier’s delivery date.
Tracking Information
Tracking information will be sent by email when it becomes available. Tracking activity may take additional time to appear after a shipping label has been created.
A shipping label or tracking number may be created before the carrier performs its first physical scan. A temporary delay between label creation and tracking movement does not necessarily mean the shipment has been lost.
Customers receiving multiple shipments may receive more than one tracking notification.
Delayed or Lost Shipments
Contact Apex Heat if an order appears to be significantly delayed, lost in transit, or delivered to the wrong location.
Before approving a replacement, refund, or other resolution, Apex Heat may need to investigate the shipment with the carrier, manufacturer, distributor, warehouse, or fulfillment partner. Customers may be asked to provide additional information or complete carrier claim documentation.
Orders experiencing a significant and unresolved delay before shipment may be eligible for cancellation and a refund to the original payment method.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located, customers should:
- Confirm that the shipping address on the order is correct
- Check porches, entrances, mailrooms, parcel lockers, and other delivery locations
- Ask household members, neighbors, building staff, or property managers whether they accepted it
- Allow until the end of the next business day, as some carriers scan packages before final delivery
- Contact the carrier for available delivery details
If the package still cannot be located, contact Apex Heat. We will make reasonable efforts to assist with a carrier or fulfillment-partner investigation. A replacement or refund is not automatic and will depend on the results of that investigation and the circumstances of the delivery.
Damaged, Incomplete, or Incorrect Shipments
Inspect your order promptly after delivery. If an item arrives damaged, incomplete, or different from what was ordered, contact Apex Heat within 7 days of delivery.
Keep the product, original packaging, shipping materials, and shipping label until the request has been reviewed. We may request photographs or video showing the product, packaging, damage, missing contents, incorrect item, or shipping label.
Product defects discovered after delivery that are not related to shipping damage may be handled under the applicable return policy, manufacturer warranty, or other available consumer rights.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout. Apex Heat is not responsible for delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated address information supplied by the customer.
Address changes cannot be guaranteed after an order has entered processing or fulfillment. Contact Apex Heat as quickly as possible if an address correction is needed.
Additional shipping charges may apply when an order must be redirected or reshipped because of an incorrect, incomplete, refused, or undeliverable address.
International Shipping
International shipping may be available for select products and destinations. Availability depends on the product, manufacturer, fulfillment partner, destination country, carrier availability, and applicable shipping restrictions.
Unless otherwise stated during checkout, customs duties, import taxes, brokerage charges, and other destination-country fees are the customer’s responsibility.
These charges are determined by local authorities and may not be included in the order total. International shipments may also experience additional customs-processing or carrier delays.
Apex Heat cannot guarantee that every product is eligible for delivery to every country.
Shipping Restrictions
Certain products may be unavailable for delivery to specific states, territories, countries, military addresses, post office boxes, or other restricted destinations.
Restrictions may be based on product size, battery type, hazardous-material rules, carrier limitations, manufacturer policies, local regulations, or fulfillment availability.
Apex Heat reserves the right to cancel and refund an order when delivery cannot be reasonably, safely, or legally supported.
Shipping Costs
Shipping costs are calculated during checkout based on the products ordered, destination, available delivery method, warehouse location, and fulfillment requirements.
Any available free-shipping offer, promotional rate, or product-specific shipping condition will be displayed on the applicable product page or during checkout.
Original shipping charges are generally non-refundable unless the return results from a verified defect, shipping damage, fulfillment error, or other circumstance for which Apex Heat accepts responsibility.
Order Changes and Cancellations
Customers may request an order change or cancellation before fulfillment begins. However, a change or cancellation cannot be guaranteed once an order has been submitted to a warehouse, manufacturer, distributor, or fulfillment partner.
Submitting a cancellation request does not confirm that the order has been cancelled. Apex Heat will provide confirmation when a cancellation is completed successfully.
Once an order has shipped, it cannot be cancelled. The customer may need to receive the order and follow the applicable return procedure.
When a cancellation is approved, the refund will be issued to the original payment method. The customer’s financial institution may require additional processing time before the credit appears.
Contact Apex Heat
For questions regarding shipping, tracking, delivery, or order fulfillment, contact:
Apex Heat Customer Support
Email: info@apexheat.co
Phone: 601-647-2673
Support hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
We typically respond within one business day. For the fastest response, please contact us by email and include your full name, order number, and a brief description of the issue.
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