Refund policy
Apex Heat is committed to providing dependable products, accurate information, and responsive customer support. If your order does not meet expectations, please review the return and refund guidelines below.
Return Eligibility
You may request a return or exchange within 30 days of delivery. To qualify for a standard return, the item must:
- Be unused, unworn, unwashed, and in its original condition
- Be returned in its original packaging
- Include all original accessories, batteries, chargers, components, manuals, and tags
- Include proof of purchase from Apex Heat
All returns require authorization from Apex Heat before being shipped. Items returned without prior authorization or to an unauthorized address may be refused or may experience significant processing delays.
After authorization is issued, the product must be shipped within the timeframe provided in the return instructions. Approval of a return request does not guarantee a refund if the returned product does not meet the eligibility requirements.
Exchanges are subject to product availability. If an approved replacement is unavailable, the customer may choose an eligible refund to the original payment method or agree to receive store credit.
Non-Returnable Items
The following items are not eligible for a standard return:
- Products specifically marked “final sale” at the time of purchase
- Digital products
- Gift cards
- Items that have been used, worn, washed, altered, assembled, or damaged after delivery
- Items missing original packaging, accessories, batteries, chargers, components, manuals, or tags
- Items for which a return was requested more than 30 days after delivery
- Products that cannot be returned because of health, hygiene, safety, or regulatory restrictions when disclosed before purchase
A product being listed at a reduced or clearance price does not automatically make it non-returnable unless it was clearly identified as final sale before purchase.
These exclusions do not apply when a product is defective, damaged during shipping, incorrectly fulfilled, or otherwise protected by applicable law.
Shipping Damage, Missing Contents, and Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, incomplete, or different from what you ordered, contact Apex Heat within 7 days of delivery.
To help us review the issue, you may be asked to provide:
- Your full name and order number
- A description of the issue
- Photos or video showing the product, packaging, damage, missing contents, or incorrect item
- Photos of the shipping label, if applicable
Do not discard the product, original packaging, shipping materials, or shipping label until the request has been reviewed.
Once the issue has been verified, Apex Heat will provide an appropriate resolution, which may include replacement of the affected product, replacement of missing components, a refund, or another mutually agreed resolution at no additional cost to the customer.
Defective Products
If a product develops a defect that was not reasonably apparent during the first 7 days after delivery, contact Apex Heat as soon as possible after discovering the issue.
Depending on the product, date of purchase, nature of the defect, and applicable warranty, the issue may be handled through Apex Heat, the manufacturer, an authorized service provider, or another approved warranty process.
Apex Heat may request photographs, video, troubleshooting information, serial numbers, proof of purchase, or other information reasonably needed to evaluate the claim.
Manufacturer warranties are subject to the coverage, duration, exclusions, and claim procedures established by the applicable manufacturer. Apex Heat will make reasonable efforts to help customers identify the appropriate warranty process.
Return Shipping
Customers are responsible for return shipping costs for standard returns involving a change of mind, incorrect size selection, or another reason not caused by a verified defect, shipping damage, or fulfillment error.
When a return is caused by a verified product defect, shipping damage, missing contents, or fulfillment error, Apex Heat or the applicable fulfillment partner will provide appropriate return instructions and cover approved return-shipping costs.
Original shipping charges are generally non-refundable unless the return results from a verified defect, shipping damage, fulfillment error, or another circumstance for which Apex Heat accepts responsibility.
Use the return address and shipping instructions provided by Apex Heat. Because products may be fulfilled from different locations, the correct return address may not be the address shown on the original package.
When the customer is responsible for return shipping, we recommend using a trackable shipping service and retaining the receipt and tracking information until the return has been completed. Apex Heat is not responsible for customer-shipped return packages that are lost or damaged in transit.
Approved replacement products for verified defects, shipping damage, missing contents, or fulfillment errors will be shipped at no additional charge.
Return Inspection
Returned products are inspected after they arrive at the authorized return location. Apex Heat may deny or reduce a refund when a product is returned used, worn, washed, altered, damaged, incomplete, or otherwise materially different from its condition at delivery, except where prohibited by applicable law.
If a return does not meet the eligibility requirements, Apex Heat will notify the customer and explain the available options.
Refund Processing
After an eligible return is received and inspected, Apex Heat will notify you whether the refund has been approved.
Approved refunds will be submitted to the original payment method. Apex Heat generally initiates an approved refund within 3 business days after approval.
After the refund has been initiated, your bank, credit card company, or payment provider may require approximately 3–10 business days to post the funds to your account. Financial-institution processing times are outside the control of Apex Heat.
If more than 10 business days have passed since Apex Heat confirmed that your refund was issued, contact us at info@apexheat.co.
Except where required by law or agreed otherwise, refunds are issued only to the original payment method used for the purchase.
Order Changes and Cancellations
Submit an order-change or cancellation request as soon as possible. An order may be changed or cancelled if fulfillment has not yet begun.
Changes and cancellations cannot be guaranteed once an order has entered fulfillment, been transferred to a manufacturer, distributor, warehouse, or fulfillment partner, or received a shipping label.
Submitting a cancellation request does not confirm that the order has been cancelled. Apex Heat will provide confirmation if the cancellation is completed successfully.
Once an order has shipped, it cannot be cancelled. The customer may need to receive the order and follow the standard return process.
When a cancellation is approved, the refund will be issued to the original payment method. The customer’s financial institution may require additional processing time before the funds appear.
Refused and Undeliverable Packages
A package that is refused, unclaimed, or returned because of an incorrect, incomplete, or undeliverable address is not automatically treated as an approved return.
If the package is returned to an authorized fulfillment location, any eligible refund will be determined after the product is received and inspected. Original shipping, return shipping, carrier fees, or reshipment costs may be deducted when the delivery problem resulted from information supplied by the customer, except where prohibited by applicable law.
How to Request a Return, Exchange, or Cancellation
To request assistance, email info@apexheat.co and include:
- Your full name
- Your order number
- The product involved
- The reason for your request
- Photos or video, when applicable
Our support team will review the request and provide authorization, the correct return address, shipping instructions, and the appropriate next steps.
Do not ship a product back until you have received return instructions from Apex Heat.
Applicable Consumer Rights
Nothing in this policy limits any warranty, refund, cancellation, or other consumer right that cannot legally be excluded or restricted under applicable law.
Contact Apex Heat
Apex Heat Customer Support
Email: info@apexheat.co
Phone: 601-647-2673
Support hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
We typically respond within one business day. For the fastest response, contact us by email and include your order number and a brief description of the issue.
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