Refund policy

Return & Refund Policy

Last updated: August 3, 2026

Apex Heat is committed to providing dependable products, accurate information, and responsive customer support. If your order does not meet expectations, please review the return and refund guidelines below.

Return Eligibility

You may request a return or exchange within 30 days of delivery. To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition
  • Be returned in its original packaging
  • Include all original accessories, components, manuals, and tags
  • Include proof of purchase from Apex Heat

All returns must be approved before they are shipped back. Items returned without prior authorization may not be accepted.

Exchanges are subject to product availability. If a replacement is unavailable, an eligible refund or store credit may be offered.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Digital products
  • Gift cards
  • Items that have been used, worn, washed, altered, damaged, or assembled
  • Items missing original packaging, accessories, components, manuals, or tags
  • Items returned more than 30 days after delivery

Defective, Damaged, or Incorrect Items

Please inspect your order after delivery. If an item arrives defective, damaged, incomplete, or different from what you ordered, contact Apex Heat within 7 days of delivery.

To help us review the issue, you may be asked to provide:

  • Your full name and order number
  • A description of the issue
  • Photos or video showing the product, packaging, damage, or incorrect item
  • Photos of the shipping label, if applicable

Once the issue has been verified, Apex Heat will provide an appropriate resolution, which may include a replacement, refund, or store credit at no additional cost to the customer.

Please do not discard damaged products, packaging, or shipping materials until your request has been reviewed.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by a verified product defect, shipping damage, or fulfillment error.

Original shipping charges are generally non-refundable unless the return results from a verified error by Apex Heat or one of its fulfillment partners.

We recommend using a trackable shipping service and keeping your return tracking information until the return has been completed. Apex Heat is not responsible for return packages that are lost or damaged in transit.

Approved replacement items for verified defects, damage, or fulfillment errors will be shipped at no additional charge.

Refund Processing

Once an eligible return is received and inspected, you will be notified whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 3–10 business days for the refund to be processed after approval.

Additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.

If more than 10 business days have passed since your refund was approved, contact us at info@apexheat.co.

Order Cancellations

Cancellation requests should be submitted as soon as possible. Orders may be cancelled for a full refund if fulfillment has not yet begun.

Once an order has entered fulfillment, been transferred to a fulfillment partner, or shipped, cancellation is no longer guaranteed. The order may need to be delivered and handled through the standard return process.

Submitting a cancellation request does not confirm that an order has been cancelled. You will receive confirmation from Apex Heat if the cancellation is successful.

How to Request a Return

To request a return, exchange, cancellation, or refund, email info@apexheat.co and include:

  • Your full name
  • Your order number
  • The product involved
  • The reason for your request
  • Photos or video, when applicable

Our support team will review your request and provide return authorization, shipping instructions, and the appropriate next steps.

Do not ship an item back until you have received return instructions from Apex Heat.